Frequently asked questions

How Do I Place My Order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order in airforce1customlab.com website.

We’ll prepare your order and let you know when it’s on its way!

How Long Will It Take To Ship My Order?

Orders typically ship within 1 to 5 business days. For US orders, transit will take an additional 1 to 14 business days.

My Tracking Number Isn’t Working

Tracking numbers can take 1-5 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I Need Help With A Late Order

Orders typically ship within 1 to 5 business days. For Portugal orders, transit will take an additional 1 to 14 business days.

What Type Of Payments Do You Accept?

We accept Paypal, Visa, Mastercard.

When Will My Card Be Charged?

Just after your order has been successfully placed.